Company Introduction: A strong nationally expanding product sales and service support organization of critical power & environmental equipment for mission-critical operation facilities and data centers. Company is looking for experienced Field Service Engineers for their growing service division in the Phoenix area.
Job Description: Responsible for commissioning, maintaining and providing emergency support on UPS, DC Rectifiers, Batteries, STS & PDU equipment at regional customer sites. When not in field involved in preventive maintenance, emergency response, equipment start-up and/or field modification, candidate will occasionally train at the company's headquarters testing equipment or rebuilding older systems. Discuss with technical support problems related to maintenance or operation of equipment. Candidate will participate in the development of Methods of Procedures (MOP) Candidate will be home based
Job Requirements: Preferably 3-5 years experience in service and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's, STS, etc. Utilizes hand tools and test equipment to perform work Requires excellent verbal & written communication skills & customer relation skills Must be able to provide high level of quality customer service Must be able to complete Field Service Reports within a timely manner Requires knowledge of equipment manufacturer's specifications Ability to work independently and resourceful with good initiatives Must be able to perform repeated bending & lifting of up to 100lbs during certain procedures Must be able to provide necessary pro-active recommendations to clients Candidate must have a valid driver's license and must own a car Candidate must be willing to work nights & weekends when necessary Knowledge of general computer hardware & software applications UPS OEM experience a plus Technical degree a plus Previous military experience and training a plus
Compensation: Base salary & incentive pay for total compensation Travel expense account Car allowance