Steve Friedman is the CEO, Chairman and Co-Founder of DSA Encore, LLC; he has nearly 30 years of experience developing and delivering solutions to the data center and information technology industry. Steve’s extensive industry experience and commitment to innovation has enabled him to consistently respond to profitable business opportunities in the data center market. Steve has been instrumental in developing and introducing new products and innovative services to the mission critical industry and has founded or co-founded a number of successful companies such as: Rubicon Integration, a construction management firm focusing on the data center market; Harmonics Limited, a manufacturer of power quality products; HorizonLine Technologies, a Software-as-a-Service company that provides hosted applications to drive efficiency and increase the reliability of data center infrastructure; and Validus DC Systems, a pioneer of leading-edge technology for energy efficient, reliable DC power distribution.
Mark Schneider is President of DSA Encore. His diversified experience comes from over 30 years as a leader of companies in a broad cross section of industries. He has spent the last 17 years in the power quality and critical infrastructure industry having created and executed growth strategies for companies focused on the efficiency, reliability and operation of critical facilities. Mark Schneider and Steve Friedman were among the co-founders of Harmonics Limited (where Mark served as CEO and Chairman from 1994 - 2002), HorizonLine Technologies and prior to that Equipment Pipeline (where Mark served as Chairman until 2002). Immediately, prior to returning to DSA in 2007, Mark was a Principal and Managing Director of EYP Mission Critical Facilities' CFA group, responsible for business development and day-to-day operations of the company's global data center Commissioning & Operations Consulting business.
As Chairman of DSA Encore, LLC, Rudy Kraus draws daily from his three decades’ experience founding, leading and directing successful technology firms. A born entrepreneur, Rudy counts two innovative companies in particular among his success stories, including Harmonics Limited, a top manufacturer of innovative Harmonic Suppression Systems, and Validus DC Systems, a patented method of DC power distribution recently purchased by ASEA Brown Boveri. In addition to achieving success as an entrepreneur, Rudy has partnered extensively with Fortune 500 and venture capital firms not only to secure funding for several progressive technologies—including an enterprise software startup that facilitates the design, procurement, manufacture, installation and commissioning of Mechanical and Electrical Products (MEPs)—but also to engineer, furnish and expertly install critical power and environmental solutions to enhance the longevity and availability of mission critical data centers. Rudy himself holds several patents, including patents currently pending for both electrical and mechanical applications. A retired Naval Aviator and test pilot for the United States Marine Corps, Rudy earned his Bachelor’s degree from the University of Bridgeport and currently maintains an electrical license in the state of Connecticut.
Terri Winchell, DSA’s Vice President of Operations, runs the company's Construction Administration and Technical Support Groups; she is also the executive in charge of Project Management. She has developed and implemented key processes for supporting the Company's clients in all phases of their projects from quotation through commissioning. Both longtime and new customers respect her team for responsiveness, accuracy and professionalism in all communications. Terri has over 20 years of experience in the critical power industry. Prior to joining DSA, Terri worked at KW Control Systems where she was a key member of their sales and marketing group and then at Piller, Inc. where she managed their technical support group.
Terry Algier, DSA’s Vice President of Construction Services, possesses a wealth of versatility in construction management, engineering & design. He is a respected team leader whose diversified skills have led to cost effective and on-time solutions for DSA’s customers. Expertise gained from more than 20 years of work in the Commercial, Educational, IT/Data Center, Pharmaceutical and Power Generation fields ensure that each project culminates with a satisfied client and a high quality data center.
Excellent communication and presentation capabilities, along with Terry’s skills as a negotiator, have resulted in strong customer confidence as well as the streamlining of project processes and final deliverables. Terry particularly excels at: Strategic Planning and Scope Development, Estimating and Budget Development, Financial Tracking and Reporting, Change Order Management, Scheduling and Forecasting and Multi-Disciplinary Design Coordination.
During his career, Terry has served in the capacity of Senior Manager of Mission Critical Data Center Construction Projects for LmD, LLC, where he supervised teams of 50 or more people attaining Tier 3 and Tier 4 Level classification for a number of the company’s data center projects. Prior to that he worked as a Construction Project Manager for both IPS and Genesis Engineers and as a CAD/CAFM Manager for Glaxo SmithKlien
John Raio serves as Senior Vice President for DSA Mission Critical Services. In this capacity, he oversees the day-to-day operations of the DSA’s service business. His duties encompass both internal support and field operations. John holds a BBA in Accounting from Hofstra University. Over his career, John has clearly demonstrated his innate ability to draw the most out of people and his talent for putting in place the organizational structure and processes required to run a customer-centric, service oriented, business.
Using these skills and by focusing on support, quality control, coverage and responsiveness, John has directed the growth of DSA Mission Critical Service from its inception as a reseller of OEM and third party service contracts, into one of the country’s leading independent national field service organizations. John has proven to be an excellent collaborator with DSA’s clients and he works tirelessly to initiate or modify DSA’s service offerings to better meet their needs.
John Ercole is Vice President & Controller, he oversees the company’s financial, treasury, tax reporting, budgeting and human resource diciplines. John earned his Green Belt in Six Sigma and has applied Six Sigma and Six Sigma Plus methodology throughout the Company's financial systems.
Prior to joining DSA, John held senior financial management positions with corporations as diverse as Honeywell International, Howmet, Lone Star Industries and Clevepak where he gained invaluable insight and experience that has contributed to his success meeting the needs of DSA's management and customers.
W. GARY PETERS
Gary Peters, Senior Data Center Designer, focuses on understanding the future needs of DSA’s clients and ensuring that DSA’s services, products and designs remain innovative and leading edge. Gary has over 35 years of experience in the design, construction, and equipping of mission critical facilities. The diversity of projects he has been involved in includes the design and fit-out of facilities in the telecom, IT, laboratory, medical research, pharmaceutical, manufacturing, and semiconductor industries. In response to client requirements, he routinely recommends innovative mechanical and electrical designs to improve up-time while simultaneously reducing energy costs and improving overall operating efficiencies.
Skip Napolitano, Director of Decommissioning Asset Recovery, has over 30 years of experience in both general and critical facilities construction. A licensed electrician since 1978 and an active member of IBEW Local 102, Skip is an experienced project manager that consistently completes project on-time and on budget. He is OSHA Safety and CPR Certified; he holds Confined Space and Hazmat Certifications as well. Skip has extensive experience in planning and supervising equipment rigging operations and is an expert in the installation of medium voltage systems. Over his career, he has personally installed and up-graded generator plants, fuel line systems, data floor HVAC systems, chilled water systems, and a full complement of other emergency power generation and cooling systems for data centers, as part of projects for Affiliated Computer Systems, Rackspace, JP Morgan Chase, Digital Realty Trust, Yahoo, Credit Suisse and others.
Bill Hoyer is DSA’s National Field Service Manager. Bill is one of the country’s most experienced and respected UPS service professionals. He is responsible for the direction of all field service engineers employed by DSA Encore’s Mission Critical Service group and also oversees customer training and nationwide relationships with our authorized service partners. He has wide-ranging field service experience covering the UPS systems built by all of the industry’s leading OEM’s including: MGE, Powerware, Liebert, Mitsubishi and others.
Prior to joining DSA, Bill served for twenty years as an Avionics technician in the United States Marine Core finishing up his career as a Maintenance Controller with 100 Marines reporting to him and responsibility to make sure forty FA-18’s were safe for flight. He served eight tours of duty in countries that included Japan, Korea, Australia and the Philippines achieving honorable discharge upon retirement. After retirement, Bill went to work for MGE UPS Systems as a field engineer, eventually leaving MGE to accept a position as Regional Manager for a competitive 3rd party service organization, both of these roles serving as the foundation of his in-depth training and field experience.
Vance Dorgan is DSA’s Director of Engineering. Vance has extensive electrical design experience completing projects for AT&T, Hosted Solutions, Telx, IRS, FBI, Citigroup and others. After graduating with a BS in Electrical Engineering from Rensselaer Polytechnic Institute, Vance immediately embarked on a 25+ year career in the critical power industry. Serving as a project engineer for KW Control Systems, Vance was responsible for design and installation of systems utilizing Switchgear, PLCs and SCADA systems for the control and monitoring of turbine generators, diesel generators, UPS modules, and critical power systems. After Piller purchased KW Controls in 1995, Vance began a rapid ascension through the engineering ranks at Piller, holding positions as Design & Documentation Manager, Product Line Manager of UPS systems, Applications Engineering Manager, and eventually Engineering Manager. He joined DSA in 2000 as Lead Electrical Engineer.
Ken Cornish, Director of Information Technologies, manages the Company’s network, hardware, and software infrastructure. He has over 25 years of technical experience with a wide variety of IT related systems. Ken is well versed in security, network design and management, as well as the Windows, Solaris, and Linux operating systems. His experience in these areas, combined with his knowledge of software architecture, allows Ken to oversee the development and operation of the innovative systems at the heart of DSA’s technical infrastructure including the recent release of the new generation of DSA’s proprietary web-based mission critical monitoring system - eShield.
Jack Leadbeater is the Vice President, Business Development, for DSA Encore and a 30-year industry veteran. In this capacity, he is responsible for nurturing new business opportunities for DSA Encore industrywide. Prior to his appointment, Jack served as an independent adviser to technology sector start-ups in the arenas of internet- and web-based solutions, technology services, data center technologies, customer relationship management (CRM) and capital management. From 1993 to 2000, he served as Chairman and CEO of Osage Systems Group, a U.S.-based publicly traded network infrastructure and computer solutions company. He also served as Chairman and CEO of DCS Systems, a leading technology and services solution provider to the oil and gas industry in Calgary, Alberta, Canada, and held management-level positions at IBM, XEROX and Basic 4.
As Construction Manager, Michael Blanchard works closely with DSA Encore’s Sales and Engineering teams to develop customized data center solutions, estimate construction projects and facilitate client requirements with the on-site construction team. Prior to joining DSA Encore, Mike served as a Construction Project Manager for The Bick Group, a data center design-build firm, where he fine-tuned his mission critical project management expertise, including change order management, RFI tracking, software-based scheduling, and Method of Procedure (MOP) development. In addition, Mike managed data center facility construction projects for such companies as Savvis Communications, Provena Health, Charter Communications, Verizon Wireless, International Logistics Corp and SunGard. A former drill instructor at Fort Gordon, Georgia, and former military policeman in Thailand and Viet Nam, Mike received an honorable discharge from the U.S. Army in January, 1969.
Matthew Raio serves as Director of Procurement and Strategic Business Development for DSA Encore. In this capacity he is responsible for all purchasing responsibilities for DSA and its Mission Critical Service Group as well as team leader of DSA’s Decommissioning and Asset Recovery Group, reviewing and maintaining its infrastructure which includes process improvement, cost and financial analysis. In addition he serves as a critical link between the on-site team and internal staff. Matthew began his full-time career with DSA Encore in 1996 upon graduating from Canisus College. As a Technical Support Associate and Sales Engineer, he consistently delivered on client demands and seamlessly executed the day-to-day requirements of project management. In 2005, Matthew was tapped as the company’s Director of Purchasing and Production Control, where he exercised his skills identifying, acquiring and negotiating the right suppliers and equipment for DSA Encore initiatives nationwide. He continues in that capacity now across all corporate and client endeavors.